We safely and securely accept VISA or Mastercard as payment for purchases through our website.

Customers may also make payment through PayPal (https://www.paypal.com).

IF YOU DO NOT WISH TO USE A CREDIT CARD ONLINE TO MAKE A PURCHASE, YOU MAY PLACE AN ORDER WITH YOUR VISA or MASTERCARD BY PHONE OR FAX. To order by FAX:
Fill out an order form here, and fax it to us (email us first to get the fax number).

You may also place an order by phone with your VISA or MASTERCARD at 204-228-9720 any day between 9 am and 9 pm CST. If you receive our voice mail, you may leave your name, phone number, and a preferred time to return your call.

While shopping at TOYOSAURUS, you can feel 100% safe. We use Secure Sockets Layer (SSL) technology to transmit private information securely through the Internet. This enables customers to submit their confidential information, such as credit card numbers, in a secure way. Our website uses 128-bit encryption, which refers to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code - in fact, 128-bit is trillions of times stronger than a 40-bit session, and is the same technology used by your banking website.

While you are shopping in our store, wherever confidential information is concerned (ie- our 'Account' screen, or the 'Checkout' screen), you will notice in your web browser's address bar that the address now starts with "https:" instead of "http:". As well, you will notice a small padlock icon along the bottom right-hand side of your browser window if you are using Interent Explorer (it may appear elsewhere in other browsers). If you double-click this icon, then a window pops up to show you that this session is secured with SSL 128-bit encryption.

All products are listed in Canadian dollars. If you are shopping from outside of Canada, your credit card company will convert the price in Canadian dollars to your home currency at the time the purchase is posted to your credit card account.

No taxes are applicable on orders to destinations outside of Canada. GST is applied to all orders in Canada. Orders placed within Manitoba are subject to PST as well. Any applicable taxes will be automatically added upon the completion of your order.

**If your country is not listed here, please drop us an email and we will let you know if we can add your country.

Attention International Customers: Please remember that the shipping and handling totals presented when you check out do not include duties, tariffs or related brokerage fees that may be associated with receiving shipments in your country. All customers are responsible for these additional charges upon delivery of the items. Please contact your local post office or customs office to inquire about these charges.

**PLEASE BE AWARE** that if you refuse to pay duties, tariffs, or other fees, TOYOSAURUS will NOT offer refunds on items purchased or their shipping and handling charges.

We try and ship all orders within 3 business days (Monday-Friday) of the order being received.

Toyosaurus uses CanadaPost to ship orders.

You can choose from a variety of shipping methods during checkout. The price and estimated arrival is also shown making it easier to choose a shipping method!
Please note: When choosing Small package Air or Surface mail, no tracking number is available. Tracking numbers are available when using Expedited or XpressPost delivery.

If a product you ordered is out of stock or back ordered, we will contact you via email if we have not been able to ship within 7 days.

PLEASE NOTE: TOYOSAURUS is NOT responsible for orders that do not arrive at the estimated time given during the checkout process. Once a package is shipped by us, it is in the hands of the postal service and therefore we have no control when it arrives. We will not give refunds for orders that arrive later than estimated but will however, give refunds for orders that CanadaPost deems "lost" by them, in which case we would receive compensation from them first.

NEW SHIPPING METHOD as of May 10, 2005
As of May 10, 2005, we are using a new CanadaPost shipping module that will calculate the costs of your order during your checkout, giving you, the customer, a fairly accurate cost estimate to ship the items to you. It allows you to choose a variety of options for shipping the order to you.

PLEASE NOTE: Occasionally, an order may exceed the size of shipping box that we have registered with CanadaPost and so you may receive a message during checkout, saying that we will need to contact you about the shipping. This is a rare situation, but if it does happen, you can either follow through and pay for your order, and then we will contact you and let you know the exact shipping cost, in which case you would need to make a separate payment for the shipping. Your other option would be to just email us before you checkout and we will let you know what to do.

NEW as of Oct, 2004!!

For LOCAL ORDERS ONLY (in Winnipeg, Manitoba, Canada) we can courier your order on Monday to Friday to you for only $6.00.

Orders must be received by noon CST (Monday - Friday) to get order delivered the same day, otherwise they will be sent the next day (except the late Friday & Saturday & Sunday orders, which will go out on Monday).
To use this, just select it as your shipping method when you are checking out.

If you do not wish to purchase online, orders may also be faxed to us or you may leave a voice mail at 204-228-9720 and we will get back to you as soon as we can. We accept VISA and Mastercard only.

TOYOSAURUS wants you to be completely satisfied with your purchase, so generally, returns are not a problem. You always have thirty days (parcels must be postmarked by that date) to return the goods for a refund. Unless we made an error in order processing or shipping, all shipping charges (to and from), are NOT refundable.

Any product that comes with, or actually is, a book, may not be returned for a refund, but can be exchanged for other goods.

All returned items must return to us in the same condition you received it in, and in the original packaging and with any inserts or tags. We are not responsible for any damage that occurs during a return of a shipment. For your own protection, we recommend that you send your return by insured parcel post or courier. All refunds will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly. You will be notified of your refund by e-mail.